> ## Documentation Index
> Fetch the complete documentation index at: https://docs.emplio.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting common problems in Emplio

> Fixes for common problems: sign-in codes, a paused Emplio, apps that won't connect, blocked websites, approvals, Telegram, restricted files and stuck chats.

Find the problem you're seeing and open it. Running Emplio yourself? Install and server problems are in [Self-host troubleshooting](https://docs.emplio.app/self-host/troubleshooting.md).

> [accordion] I didn't get my sign-in code
>
> * Check your spam folder. The code works for 10 minutes.
> * Wait a minute before asking for another. A code asked for under a minute ago is still on its way.
> * Typed the wrong address? Click **Use a different email**.
> * "Too many tries" means wait a while, then try again.
> * On a self-hosted install with no email service, the code is in the server log. See [Self-host troubleshooting](https://docs.emplio.app/self-host/troubleshooting.md).

> [accordion] Emplio says it's paused (Emplio Cloud)
>
> This month's usage has run out. The owner or an admin can top up or upgrade from **Billing & usage**, or wait for the month to renew. See [When usage runs out](https://docs.emplio.app/cloud/credit.md).

> [accordion] An app won't connect, or stopped working
>
> Open your account menu, then **Integrations**, then **My connections**.
>
> * **Expired, reconnect to keep using it**: click **Reconnect** and sign in again.
> * **Sign-in not finished** or **Sign-in failed**: connect it again from **Browse**. If the sign-in window didn't open, allow pop-ups for Emplio.

> [accordion] A website blocks Emplio's browser
>
> If the site wants a login, a code or a CAPTCHA, open the browser beside the chat and click **Take control**. Finish that step yourself, click **Stop controlling**, then tell Emplio to carry on. Self-hosted Emplio uses a plain browser that some sites block. Emplio Cloud's browser is managed to get blocked less. See [Cloud or self-hosted](https://docs.emplio.app/cloud/cloud-vs-self-hosted.md).

> [accordion] Emplio asked for my OK and nothing happened
>
> An approval card can be answered for 2 hours, then it expires and shows **Expired, not done**. If you typed a message instead of tapping, the card shows **Skipped, you replied instead**. Either way, ask again in the chat.

> [accordion] Emplio doesn't reply on Telegram
>
> Telegram knows you by your phone number. Open your account menu, then **Channels**, and save **Your mobile number** with the country code. Then share your number with the bot, or click **Connect** and open the bot from there. If the bot says your number isn't on any team, the number saved doesn't match.

> [accordion] A staff member can't see a note, file or table
>
> This is by design. Staff don't see **Restricted** notes, the **Database** tab or tables marked **Private**. They see the files from their own chats; the owner and admins see everyone's. To give someone more, make them an admin on the **Team** page.

> [accordion] A chat seems stuck
>
> While Emplio works and the message box is empty, the send button turns into **Stop**. Click it to end the reply. If a command keeps failing the same way, Emplio stops trying and tells you in plain words what's blocking it. Each reply also stops after **Max steps per reply** in **Settings**, **Agent**.

> [card] [FAQ](https://docs.emplio.app/help/faq.md)
>
> Short answers to common questions.

> [card] [Security and privacy](https://docs.emplio.app/help/security.md)
>
> How Emplio keeps your business safe.


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