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Find the problem you’re seeing and open it. Running Emplio yourself? Install and server problems are in Self-host troubleshooting.
  • Check your spam folder. The code works for 10 minutes.
  • Wait a minute before asking for another. A code asked for under a minute ago is still on its way.
  • Typed the wrong address? Click Use a different email.
  • “Too many tries” means wait a while, then try again.
  • On a self-hosted install with no email service, the code is in the server log. See Self-host troubleshooting.
This month’s usage has run out. The owner or an admin can top up or upgrade from Billing & usage, or wait for the month to renew. See When usage runs out.
Open your account menu, then Integrations, then My connections.
  • Expired, reconnect to keep using it: click Reconnect and sign in again.
  • Sign-in not finished or Sign-in failed: connect it again from Browse. If the sign-in window didn’t open, allow pop-ups for Emplio.
If the site wants a login, a code or a CAPTCHA, open the browser beside the chat and click Take control. Finish that step yourself, click Stop controlling, then tell Emplio to carry on. Self-hosted Emplio uses a plain browser that some sites block. Emplio Cloud’s browser is managed to get blocked less. See Cloud or self-hosted.
An approval card can be answered for 2 hours, then it expires and shows Expired, not done. If you typed a message instead of tapping, the card shows Skipped, you replied instead. Either way, ask again in the chat.
Telegram knows you by your phone number. Open your account menu, then Channels, and save Your mobile number with the country code. Then share your number with the bot, or click Connect and open the bot from there. If the bot says your number isn’t on any team, the number saved doesn’t match.
This is by design. Staff don’t see Restricted notes, the Database tab or tables marked Private. They see the files from their own chats; the owner and admins see everyone’s. To give someone more, make them an admin on the Team page.
While Emplio works and the message box is empty, the send button turns into Stop. Click it to end the reply. If a command keeps failing the same way, Emplio stops trying and tells you in plain words what’s blocking it. Each reply also stops after Max steps per reply in Settings, Agent.

FAQ

Short answers to common questions.

Security and privacy

How Emplio keeps your business safe.